Key speakers at Mortgage Processing 2012:

Increasing customer satisfaction through improved business processes

Mortgage Processing is back for it's 8th year, and will be focused on improving customer experience, process automation and reducing the time to yes.

Mortgages remain the key offering of lending institutions across Australia, but as mortgage applications decline and the number of first time buyers falls, the market is becoming ever more competitive. With prices already near rock bottom, lenders are increasingly looking to differentiate their offering through their customer service.

In light of this, Mortgage Processing 2012 will be focusing on how to improve your processes to increase your market share, improve customer satisfaction and reduce your operating costs.

Specifically, Mortgage Processing 2012 will be focusing on:

  • The current and future state of the Australian economy and mortgage market
  • Streamlining mortgage processes to improve customer service
  • How to increase customer loyalty given the removal of exit fees
  • The development of the national e-conveyancing platform
  • Automation of the mortgage process and where the final efficiency gains can be made
  • The potential of outsourcing for your organisation and the risks you should be aware of
  • How to maximise the broker-lender relationship
  • Improving process visibility to enable process improvement and a greater understanding of risk
  • The regulatory developments in the field of mortgage processing

Key reasons to attend Mortgage Processing 2012:

  • Benchmark your performance against your peers
  • Network with key thought leaders in the mortgage processing space
  • Hear exclusive case studies on how other lenders are improving their customer service and automating their processes
  • Share your challenges and insights in our interactive panel and roundtable sessions
  • Understand the how other organisations are changing their processes to stay in line with evolving regulation


Managing change and improving process in a dynamic marketplace requires insight and information.
The Mortgage Processing 2012 conference will bring together leaders of industry and expert speakers to help you navigate a path to best practice business development.
It’s not to be missed!
Lisa Montgomery, Chief Executive Officer, resi


This industry leading event is designed to bring together leading mortgage specialists from the big four banks, tier two banks, credit unions and building societies with the following job titles:

  • Chief Executive Officer
  • Head of Mortgages
  • Head of Credit
  • Head of Lending
  • Head of Loans
  • Head of Operations
  • Head of Customer Experience
  • Head of Business Improvement
Sponsor Exhibitor
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Round Table Host Networking Partner
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